1. Before you call for service, check the
troubleshooting guide in your owner’s manual.
A slight adjustment of any custom controls or
connections discussed in your instruction booklet
may save you a service call.
2. If you require service during the warranty
period, you must carefully pack the product
(preferably in the original package) and ship
it by prepaid transportation with a copy of
the original receipt from the retailer to an
authorized service center.
3. Please describe your problem in writing
and include your name, a return UPS
shipping address (P.O. Box not acceptable),
and a daytime phone number with your
shipment.
4. For more information and for the location
of the nearest authorized service center
please contact us by one of the following
methods:
Toll Free: 1-866-382-5476
Email: cs@dualav.com
