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Most orders ship within 1-2 business days.
Contact Submit an Order QuestionCustomer Support
1-866-382-5476
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WED: 9AM – 5PM EST
THU: 9AM – 5PM EST
FRI: 9AM – 5PM EST
Return Support for Dual Products:
Fill out the below form to return products purchased on dualav.com.
To return products purchased at other retailers please contact the retailer directly.
Website Returns FAQ
How many days customers have to return a product?
30 Days from the date of purchase.
In what condition does the product need to be?
The product must be in original packaging with all accessories and printed materials.
Item(s) must be returned in “New” working condition.
Who pays for return shipping?
The customer.
What is the expected turnaround time for issuing a refund?
5-7 days from when the product is received.
How will the refund be issued?
Original method of payment
