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Website Order Questions
Have a question about your dualav.com order?
Website Returns
Purchased a product on dulav.com and need to return it?
For other retailer purchased items please contact the retailer directly.
Website Returns FAQ
How many days customers have to return a product?
30 Days from the date of purchase.
In what condition does the product need to be?
The product must be in original packaging with all accessories and printed materials
Who pays for return shipping?
The customer.
What is the expected turnaround time for issuing a refund?
5-7 days from when the product is received.
How will the refund be issued?
Original method of payment
